Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders ship within 1–2 business days from our Tampa, FL pharmacy. Standard shipping takes 3–5 business days. Expedited options are available at checkout.

Do you offer free shipping?
Yes — free standard shipping on all orders over $75.

Do you ship internationally?
We currently ship to the US and select international destinations. International shipping rates and times vary by location.

How do I track my order?
You'll receive a tracking number by email once your order ships. You can also track your order from your account page.

Products & Quality

Are your supplements third-party tested?
Yes. Every brand we carry must meet strict third-party testing standards. Thorne products are NSF Certified and TGA rated. XYMOGEN is pharmaceutical-grade. VitaScripts products are curated by our licensed pharmacists from cGMP-certified manufacturers only.

What makes Thorne different from other brands?
Thorne is the only supplement brand that has never received an FDA Form 483 — the formal citation issued when manufacturing violations are found. They hold NSF Certified Facility status, TGA (Australia) A-rating, and have NSF Certified for Sport® versions for competitive athletes.

What is NSF Certified for Sport®?
NSF Certified for Sport® is an independent third-party certification that tests supplements for 270+ substances banned by professional sports organizations. It's the gold standard for athletes competing in tested sports (NBA, NFL, Olympic, UFC).

Are XYMOGEN products available to everyone?
XYMOGEN is a practitioner-exclusive brand. Vuzzy is authorized to offer XYMOGEN products to the public through our licensed pharmacy. These are the same formulas recommended in clinical settings.

What is Dissolvd?
Dissolvd is an innovative supplement brand using FlashRelease™ oral dissolving strip technology for rapid absorption — bypassing the digestive system entirely. No pills, no water required.

Returns & Refunds

What is your return policy?
We accept returns of unopened, undamaged products within 30 days of delivery. See our full Return Policy for details.

What if my order arrives damaged?
Contact us at hello@vuzzy.com within 48 hours of delivery with a photo of the damage. We'll make it right immediately — replacement or full refund, your choice.

Pharmacist Guidance

Can I speak with a pharmacist about my supplements?
Absolutely — it's one of our best advantages. Call us at 813-539-3815 or email hello@vuzzy.com. Our licensed pharmacists can review your supplement routine, flag any medication interactions, and recommend the right products for your health goals.

Do supplements interact with medications?
Some supplements can interact with medications. St. John's Wort, omega-3s at high doses, and certain vitamins can affect drug metabolism. Always disclose your supplements to your healthcare provider — and call us, we're pharmacists and can help.

How do I know which supplements are right for me?
Start with the basics — a quality multivitamin, omega-3, and Vitamin D are foundational for most adults. Beyond that, supplement choices depend on your health goals, diet, lab values, and any medications you take. Our pharmacists are happy to guide you.

Account & Discounts

Do you have a welcome discount?
Yes — use code WELCOME10 for 10% off your first order.

How do I create an account?
Click the account icon in the top navigation. Creating an account lets you track orders, save shipping addresses, and view your order history.

Still have questions?
Reach us at hello@vuzzy.com or 813-539-3815. We're real people and we'd love to help.